Small Business Ideas for 2020



There is never really a wrong time to start a small business because there are so many unique opportunities out there for you to find a profitable niche and grow. One of the beauties of small companies is that they can be started in your home or from a space just big enough to work. As you grow your business, you can also expand your space. In this way, you can bootstrap a business and pursue your dream even when you don’t think you can afford it.

Here are some small business ideas sure to thrive in 2020 and beyond.

1. Remote Call Center

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One of the most heard complaints about telemarketing and tech support calls is that the people making the calls are out of the country and hard to understand. Opening and operating a US-based remote call center would allow you to capitalize on solving a problem with the current options. There is a wide range of software solutions through Bright Pattern, including Zendesk call center software that would allow you to maintain strict monitoring and quality control remotely.

The Zendesk software will streamline the call center functions while offering you a firm level of quality control and oversight. You can identify problems quickly and determine solutions that are effective and timely. With the right software, you wouldn’t need to invest in a large call center.

You can set people up to work from their homes. Without the overhead costs of a call center, you can focus on customer acquisition and grow significantly in a short time. As long as the work is available, there is no shortage of people that want to work from home, which is the growing trend.

2. Concierge Service

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While people have been staying home more due to the national pandemic scare, many stores and restaurants have offered additional delivery or shipping services at no extra cost to the customer to maintain their business. As businesses reopen, many will not be able to keep the additional services, which will leave a gap in services that many customers have grown to enjoy.

While there are specialty delivery services such as GrubHub or Instacart, they don’t service all areas, and they are particular in what they do. Starting a concierge service would allow you to grow a business as quickly or slowly as you want while working around your schedule. If you enjoy shopping and running errands, you’ll be starting a company that will allow you to get paid for doing something you love while also helping others.

3. Resell products online

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Getting a great deal on the products you want is trendy right now. Instead of bragging how much something cost, people are bragging about how little they paid for something. Reselling through websites like eBay, Facebook Marketplace, and Craigslist has grown significantly in popularity. Starting a business reselling products that have been returned to stores will allow you to make significant money while working from the comfort of your home. Through companies such as Direct Liquidation, you can find pallets of customer returned products.

Direct Liquidation gets return products from major retailers, including Walmart, Target, Lowes, and Amazon. When customers return products, they cannot be resold as new. Major retailers use companies like Direct Liquidation to liquidate stock they can’t sell. Direct Liquidation then sells the stock at a deeply discounted price to people interested in reselling. The major retailers can recoup their money, Direct Liquidation makes money reselling the inventory, people like you have the opportunity to start your own business and make money, and your customers will get new products at a great price.